Questions about billing, access, or a tool that is not behaving. A person reads every message.
Include your account email and a short description of the issue.
We aim to reply within 2 business days (Monday to Friday, excluding U.S. federal holidays). Urgent billing issues come first.
For invoices, payment methods or cancelling, click the CenterAide icon and open Billing to reach the Stripe customer portal.
In the extension popup, click Report a bug. It sends the page and version with your note, so we can find the problem faster.
Your sign-in email, your Chrome version, and a screenshot if something fails on a Class-Navi or K-SIS page.
CenterAide is not affiliated with Kumon Institute of Education or Kumon North America.
